**Shipping Upgrades are available at checkout**

Payment by PayPal preferably... you don't need a paypal account to be able to pay by credit or debit card. Also there is the option of using Etsy's Direct Checkout.

You are responsible for any customs charges or import taxes.

Ready-made items will be posted within 3 days of receiving cleared payment, unless otherwise stated in listing. Those that need writing to order may take a day or 2 longer, but I still try to make it within 3 days. However, if you need an item by a specific date let me know; I'll make every effort & can often get cards made the same day...

I do combine postage for more than one item & will refund any overcharge.

Postage within the UK is by First Class Mail for smaller packages and either Parcel post or courier for larger orders. A signature will usually be required for orders over £20 within the UK. Special delivery (next day) can be added at checkout.

Postage Overseas is usually by standard Airmail, although larger orders may be sent via courier.

Please note that you are responsible for any and all duties and customs charges that may be incurred.

DELIVERY TIMES:
~First Class UK post usually arrives within 2 days, but can take longer.
~Shipping from the UK to Europe is usually, but not always, within 7 working days.
~Shipping to USA & Australia is usually within 10-14 working days, but can take longer.

These services are not guaranteed and can only be used as a guide, plus I still need time to write & make items.

For those of you in a hurry, I can arrange quicker deliveries by FedEx or other courier;
UK & US expedited delivery options are available at checkout, but please ask if you need a quicker service elsewhere.

Please do not hesitate to contact me with any queries about any of my listings or for custom orders.
I want you to be happy with your purchase... and if you are please tell everyone, if you aren't, please tell me so that I can have chance to sort things out!

I also have other etsy shops:
www.suziscribbles.etsy.com ~ calligraphy
www.tornedgepaper.etsy.com ~ papers & supplies
www.lonecrowphoto.etsy.com ~ photography
www.moondreamin.etsy.com ~ lunar loveliness

PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Suzi Smith, am the data controller of your personal information. If you have any questions or concerns, you may email me at: suziscribbles [!at] yahoo.co.uk
Alternately, you may write to me at:
The Lodge, Sadberge Road, Middleton St George, Darlington, United Kingdom.